The purpose of this seminar is to provide managers and supervisors at all levels with an understanding of the technical requirements associated with the implementation of customer-driven quality assurance in a BPE organization. Particular attention is provided to a quality improvement strategy, designed to bring critical product and process characteristics into a state of control and capability. The role of this effort within the BPE model and its interrelationships is also explored in depth.
Case studies and applicable examples from a number of varied industries and companies are utilized within the seminar to enhance participants' understanding of the implementation of BPE in general, and statistical quality assurance in particular.
16 hours
50 participants maximum
None, although participation in An Overview of Total Quality is desirable and recommended.
A Quality Improvement Strategy for Critical Product and Process Characteristics and An Orientation to Total Quality transparency guide
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