New Roles For Leadership In A BPE Environment

Purpose

To train front-line supervisory personnel in their new roles in a BPE Environment

Time Requirement

3 consecutive days

Number of Participants

30 participants

Prerequisites

No formal prerequisites are necessary for this course, although participants may be asked to do some pre-work assignments and some initial thinking about the changing roles of supervisors in a TQ environment.

Primary Resource Materials

Any and all pre-readings that may be disseminated prior to the session.
During the conduct of this course, a training manual will be the primary resource.

Content Outline

• Past Organizational Systems
  • Organizational Culture
  • Organizational Politics
  • Values and Ethics
• Present and Future Organizations
  • Transitions
  • New Driving Forces
  • Organizational Culture
  • Organizational Politics
  • Values and Ethics
• Leadership
  • Vision
  • Empowerment
  • Strategic Thinking
  • Motivation
  • Situational Leadership
  • Business and Customer Requirements
• Changing Roles
  • Coaching
  • Facilitating
  • Negotiating
  • Mentoring
• Required Skills
  • Problem Solving
  • Coping with Difficult People
  • Decision Making
  • Communication Skills
  • Stress Management
  • Conflict Management
  • Group Process