To train front-line supervisory personnel in their new roles in a BPE Environment
3 consecutive days
30 participants
No formal prerequisites are necessary for this course, although participants may be asked to do some pre-work assignments and some initial thinking about the changing roles of supervisors in a TQ environment.
Any and all pre-readings that may be disseminated prior to the session.
During the conduct of this course, a training manual will be the primary resource.
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