Text Size
Sunday, February 25, 2018
On-Site Training On-Site Training Course List Introduction to Statistical Process Control for Administrative and Services Personnel

Six Sigma

Six Sigma Solutions

Business Performance Excellence

Maximizing your profitability

Experimental Design

Solving the unsolvable in industry

On-site Training

On-site Training

Purpose

This course provides those personnel working in administrative and service functions with the information necessary to understand and apply statistical quality control tools to their process(es) using actual data. The course also emphasizes the importance of the quality cost/loss function analyses that relate to all administrative functions, particularly in the area of accounting. Personnel completing the course learn that their processes are quite variable and that they do have supplier/customer relationships that require continuous improvement.

Time Requirement

4 days

Number of Participants

No limit

Prerequisites

None

Primary Resource Materials

An Introduction to Statistical Process Control for Administrative and Services Personnel manual

Content Outline

  • Quality Costs and the Need for Continuous Improvement
    • The Quality Cost Concept
    • Quality Costs Defined
    • Quality Cost Categories
    • The Need for Continuous Improvement
  • The Graphical Representation of Data and Basic Descriptive Statistics
    • Ungrouped Frequency Distributions
    • Grouped Frequency Distributions
    • Frequency Polygons and Histograms
    • Measures of Central Tendency
    • Measures of Variability
    • The Normal Distribution and z Scores
  • Control Chart Theory
    • Process Variation
    • Control Chart Theory
    • Statistical Control Conditions
  • Process Control and Capability for Variables Data
    • Introduction
    • Developing and Interpreting X-bar and R Charts
    • Introduction to Process Capability
    • Process Capability Analysis from the X-bar and R Chart
  • Process Control and Capability for Attribute Data
    • Introduction
    • Developing and Interpreting p Charts
    • np, c, and u Charts
  • Problem Solving and Basic Tools for the Problem-Solving Process
    • Introduction
    • Problem Statements
    • Pareto Charts
    • Flow Charts
    • Brainstorming
    • Fishbone Charts
News Alerts
bpe_book_sm Steven M. Ouellette's new book, Business Performance Excellence, is now available!

 

Read the Press Release

Most Popular Search Terms Used on the Site