This course provides organizations with the knowledge, tools, and techniques that allow individuals to manage and effectively participate in systematic problem elimination and performance improvement. The participants will acquire a foundation in the principles of the scientific method, the use of data, and the nature of problems and causes which face an organization. A unique distinction is made in this course between the elimination of incidents and breakthrough performance improvement. A Problem Elimination System is introduced as a system for recurrence prevention of unwanted incidents such as safety accidents, out-of-control conditions, machine failures, customer complaints, and excess scrap losses. A recognized seven-step Problem-Solving Strategy is provided to address chronic problems and performance improvement. Participants will learn how to use these strategies and apply various quality tools and techniques. A final discussion gives the obligations of managers which are required to effectively manage teams.
2 days
Maximum of 30
None
Problem Solving, Quality Tools and Techniques
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