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Technical Aids

The purpose of the documents in this series is to provide practitioners with focused documentation or strategies which may be employed in the effort to implement BPE. The documents share a number of common elements:

  • They are short, focused guides associated with a specific problem or issue.
  • They are based upon (to some degree) course material provided to the practitioner through courses/seminars offered by The ROI Alliance.
  • They are a direct response to needs expressed by practitioners for materials or guidelines associated with the solution of specific problems or the facilitation of practical and technical opportunities.

Purpose

A Glossary of terms, phrases, and expressions associated with Total Quality , and all of the other sub-categories of the BPE model. Definitions of terms of a technical nature associated with the individual elements comprising the field of Total Quality Assurance are also provided. Published through the American Management Association.

Purpose

The Reliability Roadmap is a Technical Aid developed to support and enhance the course work associated with Process and Equipment Reliability Methods. Equivalent to the flowcharts presented in the Quality Improvement Strategy publication, this document contains a series of flowcharts intended to allow the trained practitioner to take advantage of the "hidden factory" that may exist in their current facility. Key sections provided allow the reader to understand and deploy the methods required to select appropriate reliability improvement tools, improve equipment purchasing procedures, specify new equipment or machinery, and writing improved reliability specifications.

Purpose

This document provides the Quality Practitioner with a tested and proven set of guidelines for the conduct of Quarterly Quality Reviews.

In the implementation of any Business Performance Excellence system, the Quarterly Quality Review (QQR) plays a critical and central role in the "CHECK" component of the implementation process. This document presents an outline for the conduct of the review; as well as a comprehensive description of the documentation which should be provided for the associated review. The documentation detailed conforms to those elements contained in the Luftig & Warren model for Total Quality Management (Reference: An Orientation to Total Quality transparency guide).

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This publication serves as a comprehensive guideline and implementation plan for an appropriate Employee Suggestion System. This System has been designed so as to allow for the full philosophical and mechanical integration with the TQ model as designed by Luftig & Warren International.

The recommended guidelines and strategies have been successfully launched and tested at a number of companies across the United States; sample experiences from these implementation efforts are also presented within this Technical Aid.

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Purpose

Most individuals working in industry are familiar with the periodic "excursions" that plague a company from time-to-time. These excursions, or "flares," may be those events which result in large batches, lots, or groups of product generated with a uniform defect rendering large quantities of material unacceptable to the customer. One can easily envision how this type of event results in high scrap costs, as well as delivery problems. Still other excursions are equipment related. Catastrophic failures, and even explosions, are manifestations of these events.

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Purpose

This publication is designed to provide the quality practitioner, engineer, and other technical personnel with a comprehensive description of the methodology associated with bringing critical product and process characteristics into a state of control and capability. The methodology is divided into four basic sections, and the procedures to be employed are presented on a series of flowcharts.

While the flowcharts are generally self-explanatory, a significant amount of understanding as related to industrial statistics and experimental design on the part of the reader is assumed. This manual, in fact, serves as a capstone document for the Experimental Design and Industrial Statistics series offered by The ROI Alliance.

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Purpose

The purpose of this publication is two-fold.  First, it provides a process where the quality of either new or existing equipment, processes, or products can be optimized.  In the case of existing processes, the procedure will maximize the output given the constraints built into the process.  In the case of new processes, the procedure will insure that when the process is turned over to day-to-day operations in a state of control and capable of meeting customer requirements.

The second purpose is to provide a structure for performing statistically designed experiments in industry.  An example experiment is used to show how to do this, and blank forms are provided to walk the practitioner through the process of designing and performing an optimization experiment.

Read a paper by ROI President Steve Ouellette on Statistical Start-ups.

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Purpose

This publication serves as the support documentation and transparency guide for the Overview course in Customer Quality Assurance. It provides a broad and comprehensive overview in the area of Customer Quality Assurance (CQA).

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Purpose

The purpose of this publication is to provide an exemplary model of Strategic Planning and Policy Deployment. This document is intended to be used as a supplement to Elements of Strategic Planning and Policy Deployment as an illustrative example to be used in conjunction with the seminar.

Due to our proprietary requirements and our desire to protect our clients' competitive positions, we are unable to provide examples from our wide array of experiences in various industries. Therefore, we have created a "factitious" company, known as the National Label Company, as a means to illustrate the type of work undertaken in a deployment effort. This case study is, in effect, the deployment of a single critical strategic issue into a vertical slice of the organization. Though the example may be factitious, it is representative of actual activities and practices undertaken on a routine basis by companies practicing BPE as a means to manage their businesses.

While not intended as a stand-alone document, this guide provides the Quality Practitioner and seminar participants with a comprehensive example of Strategic Planning and Policy Deployment. Also included with the technical aid is a 23 - 35 inch multicolored map of the various elements, forms, documents, and analyses used to illustrate the deployment process.

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Purpose

This Technical Aid serves as a Transparency Guide and Resource Document in conjunction with a one day overview on this topic.

While not intended as a stand-alone document, this guide provides the Quality Practitioner and seminar participants alike with a number of models, forms, and documentation details which may be employed in creating a Policy Deployment system commensurate with the targeted culture and organization.

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News Alerts
bpe_book_sm Steven M. Ouellette's new book, Business Performance Excellence, is now available!

 

Read the Press Release

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