Paper originally presented at the 2002 Annual Quality Congress by ROI President Steven Ouellette and ROI Consultant Michael Petrovich
Summary
Six Sigma is a useful management philosophy and problem-solving methodology, but it is not a comprehensive management system. Many experienced practitioners of the quality sciences are becoming concerned, as Six Sigma is increasingly the only focus of managers while the day-to-day activities suffer neglect. Managers implementing Six Sigma may wonder where all those past cost savings claimed by the Six Sigma teams have gone since they are not showing up on the bottom line today. This paper presents an integrated daily management technology that complements the project-driven problem-solving DMAIC methodology. This daily management structure systematizes monitoring, prioritizing, and reacting to daily variation in a way that mobilizes the entire workforce to continuously improve the process in a way that compliments Six Sigma and improves your chances of success.