Quality Tools and Techniques


The Quality Tools and Techniques course allows participants to recognize each of 18 quality tools and techniques and understand their application. In-class use of selected tools will be provided as needed. This course is integrated into the Problem-Solving course, but may also be presented as a stand-alone course.

Time Requirement

2 days

Number of Participants

Maximum of 30



Primary Resource Materials

Quality Tools Handbook

Course Outline

  • Process Definition
    • SIPOC Models
    • Flowcharts
  • Generating and Organizing Ideas and Knowledge
    • Brainstorming
    • Affinity Diagrams
    • Tree Diagrams
    • Cause-and-Effect Diagrams
    • Matrix Diagrams
    • Ranking Techniques
  • Collecting and Organizing Data
    • Check Sheets
    • Pareto Diagrams
    • Graphing Techniques
  • Understanding Variation
    • Histograms
    • Run Charts
    • Control Charts
    • Scatter Diagrams
  • Project Management Tools
    • CPM Diagrams and Gantt Charts
    • Responsibility Matrices
    • Storyboards


2025 Red Cloud Road
Longmont, CO 80504

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