New Roles For Leadership In A BPE Environment

Purpose

To train front-line supervisory personnel in their new roles in a BPE Environment

Time Requirement

3 consecutive days

Number of Participants

30 participants

Prerequisites

No formal prerequisites are necessary for this course, although participants may be asked to do some pre-work assignments and some initial thinking about the changing roles of supervisors in a TQ environment.

Primary Resource Materials

Any and all pre-readings that may be disseminated prior to the session.
During the conduct of this course, a training manual will be the primary resource.

Content Outline

  • Past Organizational Systems
    • Organizational Culture
    • Organizational Politics
    • Values and Ethics
  • Present and Future Organizations
    • Transitions
    • New Driving Forces
    • Organizational Culture
    • Organizational Politics
    • Values and Ethics
  • Leadership
    • Vision
    • Empowerment
    • Strategic Thinking
    • Motivation
    • Situational Leadership
    • Business and Customer Requirements
  • Changing Roles
    • Coaching
    • Facilitating
    • Negotiating
    • Mentoring
  • Required Skills
    • Problem Solving
    • Coping with Difficult People
    • Decision Making
    • Communication Skills
    • Stress Management
    • Conflict Management
    • Group Process